/* Smart Choice admin (admin.callsmartchoice.com): inbox, team, articles. Same palette as the public site. */
:root{--ink:#142c43;--blue:#267eac;--sky:#50ace4;--pale:#edf4f8;--muted:#526677;--line:#d6e0e6;--paper:#f4f7f9;--warm:#f3eadc;--good:#236047;--warn:#c4611a}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--paper);color:var(--ink);font:15px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer;border:0;background:none;padding:0}
a{color:inherit;text-decoration:none}
:where(a,button,input,select,textarea):focus-visible{outline:3px solid #2685b8;outline-offset:2px}
h1,h2,h3,p{margin:0}
[hidden]{display:none!important}
.eyebrow{font-size:11px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:var(--muted)}
.micro{font-size:12px;color:var(--muted)}
.serif{font-family:Georgia,"Times New Roman",serif;font-weight:400;letter-spacing:-.03em}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:44px;padding:0 18px;border-radius:6px;font-weight:600;font-size:14px;background:var(--ink);color:#fff;white-space:nowrap}
.btn:hover{background:#1f3d5a}
.btn.light{background:#fff;color:var(--ink);border:1px solid var(--line)}
.btn.light:hover{background:var(--pale)}
.btn.quiet{background:none;color:var(--muted);min-height:40px;padding:0 10px}
.btn.quiet:hover{background:#e6eef3;color:var(--ink)}
.btn.good{background:var(--good)}
.btn[disabled]{opacity:.6;cursor:progress}
.field{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600}
.field input,.field select,.field textarea{border:1px solid var(--line);border-radius:6px;padding:11px 12px;font-size:15px;background:#fff;min-height:46px;font-weight:400}
.field textarea{resize:vertical;line-height:1.5}
.err{color:#a33c12;font-size:13px;min-height:18px}
.ok{color:var(--good);font-size:13px;min-height:18px}

/* top bar */
.top{display:flex;align-items:center;gap:22px;padding:12px 24px;background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20}
.top .brand img{height:56px;width:auto;display:block}
.top .where{display:flex;flex-direction:column;gap:2px;padding-left:20px;border-left:1px solid var(--line)}
.top .where strong{font:20px Georgia,serif;letter-spacing:-.02em}
.top nav{display:flex;gap:4px;margin-left:auto}
.top nav a,.top nav button{padding:8px 14px;border-radius:6px;font-size:14px;font-weight:600;color:var(--muted);min-height:40px;display:inline-flex;align-items:center;gap:8px;position:relative}
.top nav a:hover,.top nav button:hover{background:#eef3f6;color:var(--ink)}
.top nav a[aria-current="page"],.top nav button[aria-current="page"]{background:#e6eef3;color:var(--ink)}
.badge{min-width:20px;height:20px;border-radius:10px;background:var(--warn);color:#fff;font-size:11px;display:inline-grid;place-items:center;padding:0 6px}
.me{display:flex;align-items:center;gap:10px;font-size:13px;color:var(--muted);padding-left:14px;border-left:1px solid var(--line)}
.avatar{width:32px;height:32px;border-radius:50%;background:var(--sky);color:var(--ink);display:grid;place-items:center;font-weight:700;font-size:13px}

/* login / create */
.gate{min-height:calc(100vh - 82px);display:grid;place-items:center;padding:32px 20px}
.card{background:#fff;border:1px solid var(--line);border-radius:10px;padding:36px;width:100%;max-width:460px;display:flex;flex-direction:column;gap:16px;box-shadow:0 30px 60px -40px rgba(20,44,67,.4)}
.card h1{font:400 38px/1.05 Georgia,serif;letter-spacing:-.04em}
.card h1 em{color:var(--blue);font-style:italic}
.card form{display:flex;flex-direction:column;gap:14px;margin-top:4px}
.card .foot{font-size:13px;color:var(--muted);border-top:1px solid var(--line);padding-top:14px}
.card .foot a{color:var(--blue);font-weight:600}

/* inbox: three panes */
.inbox{display:grid;grid-template-columns:340px minmax(0,1fr) 300px;height:calc(100vh - 82px);min-height:560px}
.pane{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0;background:#fff}
.pane:last-child{border-right:0;background:var(--paper)}
.pane-head{padding:16px 18px 10px;display:flex;flex-direction:column;gap:12px;border-bottom:1px solid var(--line)}
.pane-head h2{font:24px Georgia,serif;letter-spacing:-.025em}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chips button{padding:6px 12px;border-radius:999px;border:1px solid var(--line);font-size:12px;font-weight:600;color:var(--muted);background:#fff}
.chips button[aria-pressed="true"]{background:var(--ink);color:#fff;border-color:var(--ink)}
.search{border:1px solid var(--line);border-radius:6px;padding:9px 12px;font-size:14px;width:100%}
.list{overflow:auto;flex:1;padding:8px}
.row{width:100%;text-align:left;display:grid;grid-template-columns:36px 1fr auto;gap:12px;padding:12px 10px;border-radius:8px;align-items:start}
.row:hover{background:var(--pale)}
.row[aria-current="true"]{background:#e6eef3}
.row .avatar{background:#dfe9f0;color:var(--ink)}
.row.unread .avatar{background:var(--warn);color:#fff}
.row strong{display:block;font-size:14px;font-weight:600;line-height:1.3}
.row .prev{display:block;font-size:13px;color:var(--muted);line-height:1.35;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.row time{font-size:11px;color:var(--muted);white-space:nowrap}
.row .who{font-size:11px;color:var(--warn);font-weight:700}
.row.replied .who{color:var(--good)}
.empty{padding:40px 24px;text-align:center;color:var(--muted);display:flex;flex-direction:column;gap:8px;align-items:center;justify-content:center;flex:1}
.empty h3{font:400 26px/1.1 Georgia,serif;letter-spacing:-.03em;color:var(--ink)}
.thread-head{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:14px 22px;border-bottom:1px solid var(--line)}
.thread-head h2{font:22px Georgia,serif;letter-spacing:-.025em}
.thread-head .sub{font-size:12px;color:var(--muted)}
.thread-head .acts{display:flex;gap:6px}
.log{flex:1;overflow:auto;padding:22px;display:flex;flex-direction:column;gap:12px;background:#f8fafc}
.msg{max-width:72%;padding:12px 16px;border-radius:14px;font-size:14px;line-height:1.5;position:relative}
.msg p{white-space:pre-wrap;word-wrap:break-word}
.msg time{display:block;font-size:11px;opacity:.6;margin-top:6px}
.msg.customer{align-self:flex-start;background:#fff;border:1px solid var(--line);border-bottom-left-radius:4px}
.msg.team{align-self:flex-end;background:var(--ink);color:#fff;border-bottom-right-radius:4px}
.msg.team time{color:#c6d5e0;opacity:1}
.day{align-self:center;font-size:11px;color:var(--muted);letter-spacing:.08em;text-transform:uppercase;margin:6px 0}
.compose{border-top:1px solid var(--line);padding:14px 22px 16px;display:flex;flex-direction:column;gap:10px;background:#fff}
.compose textarea{border:1px solid var(--line);border-radius:8px;padding:12px 14px;font-size:15px;line-height:1.5;min-height:88px;resize:vertical}
.compose .bar{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}
.quick{display:flex;gap:6px;flex-wrap:wrap}
.quick button{padding:6px 10px;border-radius:999px;border:1px solid var(--line);font-size:12px;color:var(--muted);background:#fff}
.quick button:hover{background:var(--pale);color:var(--ink)}
.details{padding:20px;display:flex;flex-direction:column;gap:18px;overflow:auto}
.details .card{padding:18px;gap:10px;box-shadow:none;max-width:none}
.details dl{display:grid;grid-template-columns:auto 1fr;gap:6px 12px;margin:0;font-size:13px}
.details dt{color:var(--muted)}
.details dd{margin:0;word-break:break-word}
.details dd a{color:var(--blue);font-weight:600}
.note{font-size:12px;color:var(--muted);line-height:1.5}

/* team page */
.page{max-width:900px;margin:0 auto;padding:36px 24px 80px;display:flex;flex-direction:column;gap:24px}
.page h1{font:400 38px/1.05 Georgia,serif;letter-spacing:-.04em}
.team-list{display:flex;flex-direction:column;gap:8px}
.team-row{display:grid;grid-template-columns:36px 1fr auto;gap:12px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:8px;padding:12px 14px}
.team-row small{color:var(--muted);display:block;font-size:12px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:24px}
@media(max-width:1100px){.inbox{grid-template-columns:300px minmax(0,1fr)}.pane:last-child{display:none}}
@media(max-width:760px){.inbox{grid-template-columns:1fr;height:auto}.pane{border-right:0;border-bottom:1px solid var(--line);max-height:60vh}.top{padding:10px 14px;gap:12px}.top .where{display:none}.top nav a span.lbl{display:none}.grid2{grid-template-columns:1fr}.msg{max-width:88%}}

/* Keep the team workspace in the same visual family as the public site. */
html{-webkit-text-size-adjust:100%;text-size-adjust:100%}
.top .brand{flex-shrink:0}.top .brand img{object-fit:contain}
.card{border-radius:4px;box-shadow:0 18px 44px -36px rgba(20,44,67,.28)}
.card>.eyebrow{color:var(--blue)}
.card .err:empty,.card .ok:empty{display:none}
.field input,.field select,.field textarea,.search,.reply textarea{font-size:16px}
.top nav{flex-wrap:wrap}.top nav a,.top nav button{min-height:44px}
@media(max-width:760px){.top{flex-wrap:wrap;gap:8px 14px}.top .brand img{height:48px}.top nav{gap:0}.top nav a,.top nav button{padding-inline:10px}.me{margin-left:auto;max-width:100%;flex-wrap:wrap}.gate{padding:28px 20px;min-height:calc(100dvh - 70px)}.card{padding:28px 24px}.card h1{font-size:34px}.team-row{grid-template-columns:32px minmax(0,1fr)}.team-row>button{grid-column:2;justify-self:start}.page{padding:28px 20px 60px}}

/* Messenger loading: immediate feedback, no artificial delay. */
.inbox-loading{padding:16px 10px}.inbox-loading>p{font-size:12px;color:var(--muted);margin-bottom:22px}
.skeleton-row{display:flex;gap:12px;margin-bottom:25px;align-items:center}.skeleton-row i{width:34px;height:34px;border-radius:50%;flex-shrink:0}.skeleton-row span{flex:1;display:grid;gap:8px}.skeleton-row b{height:9px;border-radius:8px;width:85%}.skeleton-row b:first-child{width:48%}.skeleton-row i,.skeleton-row b{background:#e5edf2;animation:inbox-pulse 1s ease-in-out infinite alternate}
.thread-loading{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;color:var(--muted);font-size:13px;padding:24px}.thread-loading strong{font-size:15px;color:var(--ink)}.loading-mark{width:32px;height:32px;border:2px solid var(--line);border-top-color:var(--blue);border-radius:50%;animation:inbox-spin .8s linear infinite;margin-bottom:10px}
@keyframes inbox-pulse{to{opacity:.4}}@keyframes inbox-spin{to{transform:rotate(360deg)}}
@media(prefers-reduced-motion:reduce){.skeleton-row i,.skeleton-row b,.loading-mark{animation:none}}